Help Section:
Our staff is waiting to help you with your needs. Our friendly customer service team can help you with any questions or problems you have or to check the status of your orders. Call us today! 1-800-441-7789 These are some of the most commonly asked questions about ordering, shipping, and returns.

To Cancel / Change an Order
If you would like to cancel or to make a change to an existing order, please contact us as soon as possible as most orders usually ship out within 48 hours. Once an order is sent out to the shipping department we cannot guarantee that the order will be changed.

Missing Order
If you haven’t received your order in the allotted timeframe, contact our customer service department and they will be able to check the status of your order.

Missing Item(s)
If you receive your order and something is missing (i.e. parts), contact our customer service department and they will be able to send you out your missing item(s).

Delivery Time
Most orders will be shipped out within 48 hours of placing your order with us. This is an estimated time and in some cases (i.e. custom orders, backorders and dropships) it will take longer for your order to ship & for you to receive it. During the busy times of the year it may take a few extra days to ship out. This is due to the high volume of orders that we receive daily.

Backordered Items
We try to keep our system and websites up to date with the latest information. However, there are occasionally shipping delays that may be associated with your item(s). Usually, items will only be on backorder for 1-2 weeks and they will ship out when they arrive at our warehouse. You will be contacted by email if you have any backordered items. If you would like to cancel your order or switch to an in stock item, please contact our customer service department. You are not charged for backordered item(s) until they are shipped, so if you wish to cancel or switch your order, a refund will not be necessary.

If your item(s) is going to be on backorder longer than we anticipated we can sometimes dropship it directly from the manufacturer. This cuts down on the shipping time to you, since the item(s) will go to you first instead of coming to us and then out to you.

Dropship Items
If your item(s) are being dropshipped from the manufacturer please allow 7-10 business days for your order to ship out. During the busiest times of the year, this may be extended, as the manufacturer receives more orders. We apologize for the inconvenience and we will get your order out to you as soon as possible. If you have not received a tracking number or any shipping confirmation after the estimated shipping time, please feel free to give us a call and we can check the status of your order.

Returning Your Order
We accept returns on most orders within 30 days of purchase and a 20% restocking fee will be charged. Shipping costs will not be refunded and the customer is responsible for all return shipping costs. An RMA authorization number needs to be obtained from the customer service department prior to sending your order back to us. Without this number we will not accept your package and it will be returned to you.

The item(s) you wish to return must be unopened, clean and in resalable condition. Not all items may be returned (i.e. unfolded covers and custom orders). Please be sure to clarify with customer service before returning any packages to us.

Warranty Claims
In the event that your product(s) is damaged it may still be covered under the product warranty. Depending on the type of warranty for the product, you will either have it replaced completely or have a discount on a new one. Please note that warranties are for product replacement only. You will be responsible for all shipping costs.